After a week kit wasn't delivered and I contacted again the live chat asking for explanations and I've been told that no kit has been requested at my. If you requested a return kit from Sprint and haven't received it or maybe even misplaced it, you can request a new one online. Told the disconnections person this and that I wouldn't get their kit return stuff, asked if I could have it early or to a different address, no. Hello, I have booked an appointment tomorrow with the collection team for the kit after my service disconnection,but unfortunately I have gone out of the town on emergency family situation,so I'm struggling to reschedule the appointment,so please anyone suggest me the proper way reschedule the appointment for the broadband kit. Hi Kath, Thank you for your reply. Up to 3 WiFi Pods if needed. We would like to show you a description here but the site won’t allow us. Stay safe online. The Stream remote. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. put the folded cardboard box in the bin liner with the box and wrapped it in sellotape and put the. Account - Mobile. We would like to show you a description here but the site won’t allow us. However I received an email on 13/1/23 saying that I had a new bill of £40 for unreturned kit. You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. 34 and that this would be taken by direct debit. 2 July 2015 at 2:05PM in Phones & TV. walthamyank. services. When the engineers came to do an upgrade install for the new account (VM hub 5 volt package) they said they would take the old equipment(VM hub 4. Now all a sudden at 03. I have not received the return kit I was promised in order to return VM equipment. Browse Virgin Media Virgin Media Community. If it’s not a technical issue you need help with then we’re here to support you on. Non-Virgin Media equipment? You can recycle your old Non-Virgin Media electrical equipment by visitingReturn kit packaging not sent. Go to solution. Sign in . The return kits are scanned into VM systems in bulk so it may take a while for your account to be updated to indicate the equipment has been returned, and in the meantime you will. Hi mikeratkins, thanks for posting and welcome to our community. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. But the email telling me to return them or else be charged, says the Value I might be charged is £zero for both items. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) will pick it up for me. It appears that returning kit is. Virgin Broadband Box attached to house. Get the Hub ready by connecting the wires. i. The clerk will print the return label and process your return. Joining in. If you need any help, please don't hesitate to let us know. super hub. Please can you confirm that the £40 c. Returning a Stream Box. A large Virgin box has been attached to the outside wall my house without my permission. If you have trouble, do a DSAR request of the recording (held up to 6 months). Just take it to a recycling centre, find your nearest. totally mixed up text, email and the human operators - don't understand the English language. I recently signed up for Virgin Broadband. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. The new fibre phone line is designed to work with the same phones as the old copper line. Returning Virgin Media equipment. We would like to show you a description here but the site won’t allow us. Please follow the simple instructions we’ve provided in the pack that we delivered with the new equipment. Returning Kit. 2. My Virgin Media. At 80mmx16mm, it’s really tiny, especially when compared to existing boxes from Virgin Media and Sky. Networking and WiFi. We would like to show you a description here but the site won’t allow us. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. It’s the one before the V6 old and chunky the complaints department sent me a replacement as it’s not working and the leaflet says I need to return my old kit but when I go on the virgin media website for a cycle kit it only shows how to return a V6virgin media equipment return anything extra to receive one. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Can any one help please ive been waiting for over a year for Virginmedia to send me a package so i can return the box ive found out last december they had been billing me for this a service i had not used in that time I got in contact with them in decemebr and ask for the account to be closed laughted at down. Push the white cable (from the old Hub) into the back of the new Hub. Are you leaving Virgin Media but due a refund? If you think your last bill is incorrect or the amount on the cheque is wrong, find out how we can help here. We would like to show you a description here but the site won’t allow us. Manage Your. Forum Team 10 Views Message 2 of 2 Flag for a. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. I have also been reminded each. Options. Networking and WiFi. Further exclusions & legal stuff apply. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. However, I received a text message saying that I did not schedule a return yet. It’s because the reconnection team says the request cannot be processe. Step by step guide to installing your Virgin Media broadband and Hub 3. Typically, extenders are linked through a wired port using an Ethernet cable. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all day waiting! Unacceptable yet again! At present it is more convenient to arrange a collection so very disappointed promises are broken. And we know our customers, like you, are too. . 3) Possibly illegal - as you are selling something you know is not yours to sell. 2. We would like to show you a description here but the site won’t allow us. 0 once you have your Quickstart box. The fee is dependent on the equipment that needs to be returned and can range from £50–£250. Thank you both for your input and trying to help. We would like to show you a description here but the site won’t allow us. Select the correct HDMI input for your box. TVs across the UK are getting hyped for the arrival of Stream from Virgin Media. Yet another return Envelope from |VM Since moving over to Stream,360+MiniBox safeley returned. No, you can keep using the same phone you’ve always used. If you don't pay that bill then it's just like any other bill from any other company. Phone. Posted in QuickStart, set up and connections. We would like to show you a description here but the site won’t allow us. At Virgin Media, we’re passionate about protecting our planet. 2 July 2015 at 2:05PM in Phones & TV. You can, if you prefer, print your. Despite this I’m being charged £40 as they haven’t received the kit back within a certain time period (I wasn’t even notified that it hard to be returned by a certain date). in the box it gives. I used to live in London and since I had to move home I chose to discontinue my broadband. You have arranged to pick up your equipment on three occasions. I have requested multiple return kits and have now been told I will be charged £65 for the hub not being returned, also my account shows that I owe them 2 hubs (3 and 4) but we only have the hub 4 as our hub 3 was taken when the router was upgraded, please can someone get this return kit sent out, I will not be liable for this charge if. • Devices may drop connection when moving between the Hub WiFi area and the WiFi Booster area. If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. thanks. To return your equipment, simply click the link and follow the instructions. The returns charge only applies to in home, portable kit such as a TV box, a hub, or VM pods or boosters. When can I expect it to arrive? I asked VM twice but was not told when to expect this return kit. The clerk will print the return label and process your return. . If you have any further queries or questions, please let us know. If a customer does not return their equipment within 14 days of their contract end date, they will be subject to a non-return fee. Please could this be escalated to Virgin Media. We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media. I'm sure they would have charged me if I was out when they arrived. It was all done correctly, out of contract, 30 days notice, etc, and as expected they asked for their Hub 3 to be returned. Please, expect a private message from me here shortly, so I can have a further look and help out. Security matters. Forum; Apps. If you are worried how to pack your virgin media equipment before returning just watch it and give me thumb up. Sami93. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaHi All I want to comminucate this big issue. My address is very simple to find so it is not a case of getting sent into the wrong post box either. . I sent a message and was advised on the 2nd Feb, that packaging would be sent out to me to return myself by collect+. Options. However, despite my attempt to request for the return kit to be deli. We would like to show you a description here but the site won’t allow us. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. Simply ring our friendly customer service team. If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Keep getting emails from virgin asking me to return old kit. Hi, I have had an email confirming my kit will be picked up on 8th December but before this has happened I have received a bill for £65 for non-return of kit! Today I have put the kit into the return packaging and taken it to a pick-up point. I mean, it's not as if he already has a perception of VM as a company riddled with incompetence and disregard for cu. We would like to return it but we didn't a return box and now we are unsure what to do with it. Virgin Media's vouchers provide television and smartphone enthusiasts in the United Kingdom with discounts on broadband services, Virgin Mobile plans, and more. 2 hours ago. I have today 11th feb had the same original email we need to collect your kit. . And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. 3 hours ago. Account - Cable. Equipment remains our property and we charge for anything unreturned. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. We would like to show you a description here but the site won’t allow us. My Virgin Media App. they can only follow a scripts. Virgin Phone Switchover. . I can't see how to organise a collection from their website and the Post Office won't take it. Keep a hold of your receipt as this will have your tracking number on it to track your return online. Reset back to router modeInstall Hub 5 and Enable Modem ModeVirgin Fibre Areas only. If we decide to do this, we’ll let you know. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. We would like to show you a description here but the site won’t allow us. Was moving house and because of timings around that moved while still paying Virgin for broadband at the old house. I've phoned VM today that after my broadband contract ends on Feb 3 that I won't be renewing. That would be. Here you’ll find all the help you need for Virgin Media related problems and issues. If you can set up using a Self-Install pack, but choose to use an engineer for. The last one was today 17th July 2023, when you emailed me at at 08:06 this morning to inform her the equipment would be picked up today. Same goes for my friend's address, because they told me someone will pick it up AND will contact both of us, I was told that there is. If you're a Virgin Media customer who's received a new router, you can put your old router into the new one's package, pop on the label in the package, and post it back. with Virgin Media and Virgin Media Payments. What happens if you don’t return your Virgin Media equipment? If you are leaving Virgin Media or changing your services your kit will need to be returned, and we will notify you via text and email. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. 1 x router, 2 x vm tv boxes, plus of course associated power leads remotes etc. 00 am this morning I get a text and email asking me to please return unused equipment. Pop the telly on: check its set to the correct Input and Virgin TV’s playing. It has been very poorly attached and has caused damage. A power adaptor to plug into the Stream box and a power socket at the wall. e. Thank you for reaching out to us here on the Community. Equipment (wireless devices/accessories) must be returned with the proper label to ensure efficient and accurate processing. Giving me a replacement hub and box, after being hounded for return of kit I don’t have and explai. SpeedWe would like to show you a description here but the site won’t allow us. He has changed to new package/hub in last few months, everything fine but now is getting multiple emails regarding old Hub 3. but the box the tv360 and hub4 came in, you use to return the old kit. Y’all are right to be suspicious though!Scroll down and click on create new label. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. QuickStart, set up and connections. 2. Phone. is legally binding, which means that we are making promises to each other about the . We would like to show you a description here but the site won’t allow us. away the old kit when they come round to do the upgrade. Quickstart is the quickest and easiest way to setup our services. We would like to show you a description here but the site won’t allow us. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. This is not a full review yet – but a few early thoughts. Connect the Hub’s power cable with the blue tab. If we decide to do this, we'll let you know. This clearly didn't happen and I was charged a late payment fee, which has now gone on my credit history. Once you’ve got all the bits and bobs in the right place, you can call our activation centre to activate your services on 0800 953 9500. We would like to return it but we didn't a return box and now we are unsure what to do with it. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. . Hi there and welcome to Virgin Media’s Help & Support Youtube channel. Account - Mobile. Switched On Families. Networking and WiFi. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. I'm a moderator/staff could pick this up and follow up, that would be great. This model should not be allowed, or at least there should be a way to connect to a VM. Reply. Hi, Virgin media keep asking to return VM hub 4 router from my old account (ultimate oomph packaged now disconnected) or they will charge £65. I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. My Virgin Media. Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best. For full instructions on how to return any of our kit, please see here and all instructions should be available there. For the quarter ended 30 June 2022, Virgin Media O2 reported transaction adjusted revenue of £2. I had a message about collecting my kit. SIM toolkit - Virgin Media Community - 5245119. Returning kit. The returns packaging is sent via Yodel and you should receive this within 10 workings days of your disconnection date or within 10 working days of your request. It's at least 7 years old! We would love. Available with M50 broadband or faster. Phone. Virgin Media Help - Get help, tips and advice to m. r. QuickStart, set up and connections. Solved: Changing from national to international roaming - Virgin Media Community - 5248920. 0 or iOS 12 or later mobile or tablet. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. I didn't return my equipment successfully yet, but I find a very useful link: - 5127590Pre-paid returns packaging can take up to 10 working days to arrive, but you can print your own returns labelling here and drop off at your nearest collect plus point. I've posted the router return via Yodel on the 3rd of January, but I am still receiving emails that the kit was not returned and that a charge will be added to my account in 9 days. No one seems to be able to tell me what is happening with the other device on the outside of my house (i. Step 4. You’ll find some simple step-by-step instructions telling you how to set up each of your services. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. Options. I have not received the return kit I was promised in order to return VM equipment. SpeedWe would like to show you a description here but the site won’t allow us. Your experience matters. An Ethernet cable – The. Virgin Media Verified account. In your Stream kit you’ll find everything you need to get the Stream box up and running. Not solved either. couldn't see where best to post this. c. Yet VM are now expecting Pod to be returned? thanksHello I have left Virgin Media and have been ask to return the Hub 3 which I have and will return but I have also been asked to return a - 5421522. All our services will be set up so, once you’re in your. Returning a V6 box. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Virgin Media Equipment Return Box Assemble New in May 2022From £ 38 a month. The webpage usually list which items need returning, however it doesn't at present. I got a message on my mobile with a number to ring so I can find out when they are close to my address to pick it up. H. You’ll be able to return it for free via Collect+, which operates over 5000 outlets across. Each time promised either it will be collected by. VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam. Alternatively, you can take the kit to your local O2 store or your local recycling centre. John-----I do not work for VM. They will be charged for not returning any rented equipment that VM want back. It’s because the reconnection team says the request cannot be processe. Alternatively, visit virg. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. £8p/m extra or included with Gig1 or Volt. You’ll then be able to use your same old phone to make. Manage Your Account. . . We will send pre-paid packaging to the service address (unless specified and arranged otherwise) which you should receive around 10 days after your disconnection date for any equipment we have requested to be returned. When I cancelled my contract I arranged for the kit to be collected from my home on 12/1/23. . I did ask for a return slip from VM over 6 months ago when I told them I no longer use the digi box, and was promised a pre paid returns label and a drop off point to arrange a return, but nothing to date. I guess the first lady I talked to misinterpreted it. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. We have also have a virgin media broadband and tv package and we have a hub 3. Two phone calls TO virgin media and a number of emails FROM virgin media asking to either post or the equipment would be collected. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Working hard to help connect the nation, shop our offers and order online. Stream from Virgin Media. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. I hope someone can help on this forum as I cannot get through via email or phone to Virgin Media. agreement. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. If you want a hand understanding our services, or how to do certain tasks, you’ve come. Browse Virgin Media Virgin Media Community. Virgin Mobile. Networking and WiFi. If you can get Quickstart, you can choose one of two delivery options. You can return your Virgin Media order for free through Yodel – simply stick the delivery label you received with your order onto your parcel, making sure to cover up or remove the original delivery information. After canceling your service, you need to return the Virgin media kit. 0 Kudos Reply. If there is any extra credit left in your account, you will get the refund through check via post in a few weeks. For my surprise, in the package of the hub 5, was another package to return the hub 4. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? --- Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the bo. Virgin Mobile. Virgin Media services are only available in eligible Virgin Media network areas. Unfortunately, when I opened the box, and there was a hub 4 instead of 5. Don’t plug the power cable into a plug socket yet. How many stars would you give Virgin Media? Join the 73,611 people who've already contributed. Networking and WiFi. @00johnjohn00 wrote:. Manage Your Account. Stay safe online. QuickStart, set up and connections. 35 minutes ago. Have been told that some customers have been charged when not returning equipment, however. Sort this out please. correctly to the Virgin Media wall socket, please follow these instructions to get set up. The new fibre phone line is designed to work with the same phones as the old copper line. They said it should be 30 days to return so basically I have the entire month of Feb. Hello. on 25-11-2022 12:11 Hi, Just recently upgraded from Tivo 500GB box to TV360. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. wrote: Hi Tom_W1, An update: I called again customer service and asked to speak to a manager. In addition i also emailed EquipmentReturns@virginmedia. Options. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. Account - Cable. You’ll find support for everything, from setting up the Hub to fixing internet issues – and the latest broadband deals. Stay safe online. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. 2) Stupid - VM will charge accounts for unreturned kit, so you won't make any money from it. hello007007 Posts: 149 Forumite. We cancelled his virgin media TV and broadband package a while ago but we've never had any work to send the hub or TiVo Box back. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. The first thing you notice is how small the Stream box is. You need to post the equipment back to Virgin Media. If you don't return it they have a right to charge you for it. My Virgin Media App. We would like to show you a description here but the site won’t allow us. You can of course order your own here if you can return it to. Many thanks - 534135327. Stream from Virgin Media. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. But they do acknowledge that seven calls seemed excessive – apparently, it was down to advisors trying to follow up. Hi, this is really on behalf of my 85 year old dad. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. Hope this helps clarify things!Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Once we cancel we got a letter asking us to. Sorry to hear that you're leaving us and are unsure on what to do with your equipment. Missing components when returning box to Virgin Media. Steveiow. I had previously informed a virgin staff member about this via webchat but I still keep. There were no Collectplus return notes labels etc with new hub, so took it, not to be returned as per the setup booklet. Add Sky Cinema. Hi, Just recently upgraded from Tivo 500GB box to TV360. However, the very next day on the 21st March, I received a text message from VM (from telephone number +447537410420, from which I have received numerous texts from Virgin so I know it's a genuine number) saying "HI, It's VM, you don't need to return the kit you're disconnecting. We would like to show you a description here but the site won’t allow us. Kit return 5 hours ago Have waited in all. We would like to show you a description here but the site won’t allow us. No, you can keep using the same phone you’ve always used. Step 3 - Label the box – a letter came with the.